Consumer Protection

The Consumer Protection Act mandates the Authority to protect the interests of consumers by means of investigation, prohibition and control of unfair business practices.  Some functions under Consumer Protection are:

• To conduct research on consumer protection policies, laws and regulations and to make recommendations on improvements required;
• To receive, investigate and preside over disputes of unfair business practices with the objective of assisting the parties to the dispute to reach a settlement.

Resolution of Consumer Complaints

Under this statutory function, the investigates, mediates and negotiates in consumer trade disputes that arise in the sale of goods and services between business and consumers. It also assists parties to disputes to reach a settlement without having to go to the Competition and Consumer Tribunal.